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Terms and Conditions

Effective Date: [October 15, 2024]

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C&P Rent-A-Car Pte Ltd ("we", "us", or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our app, website, or services. By using our services, you agree to the collection and use of information in accordance with this policy.

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1. Information We Collect

a. Personal Information You Provide

When you use our app or services, we may collect personal information directly from you, including:

  • Name

  • Contact details (email address, phone number)

  • Payment information (credit card details)

  • Driver’s license details

You voluntarily provide this information when you:

  • Create an account

  • Book or rent a vehicle

  • Contact customer support

b. Data Collected Automatically

We may collect certain information automatically, such as:

  • Device information (e.g., device type, operating system)

  • IP address

  • Usage data (e.g., pages viewed, app interactions)

This information helps us improve our services and ensure a smooth user experience.

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2. Third-Party Data Collection

In some cases, third-party partners may collect data during your use of the app. This may include:

  • Analytics providers to help us understand app usage

  • Payment processors to facilitate transactions

  • Cloud service providers for data storage

Third-party partners are required to comply with privacy laws and handle your data securely.

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3. App Privacy and Data Collection Practices

The data collection and use practices may vary depending on the features of our app or the services you use. In some cases, we may not list data in the App Privacy section if:

  • The data is voluntarily provided by you directly in the app’s user interface.

  • Your name or account information is clearly displayed alongside the data.

  • You have the option to provide the data, and it is not necessary for the app to function.

  • The data collection is infrequent and not part of the app’s primary functionality.

  • The data is only used for app functionality, personalization, or analytics, and is not used to track you or display advertisements.

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4. Special Considerations for Financial Services or Health Research Data

If we collect data related to regulated financial services or health research, the following practices apply:

  • Data collection is optional and only occurs in non-primary functionality cases.

  • The data collected is covered by a privacy notice that complies with relevant financial or data protection laws.

  • Your data is not shared with third-party partners for marketing purposes or linked with third-party data for advertising.

  • Any health research data is collected under an informed consent form and reviewed by an ethics board, ensuring it is not used for tracking purposes.

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5. How We Use Your Information

We use the information we collect for purposes such as:

  • Processing your bookings and payments

  • Communicating with you regarding your rentals

  • Improving and personalizing your experience on our app

  • Ensuring the security of our app and services

  • Complying with legal and regulatory requirements

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6. Sharing Your Information

We do not sell or share your personal information with unaffiliated third parties for marketing purposes. We may share your information with trusted partners for:

  • Payment processing

  • Fraud prevention and credit reporting

  • Analytics to improve our app and services

Any data shared with third-party partners is protected under strict confidentiality agreements.

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7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

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8. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

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9. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to any inaccuracies in your information.

  • Request deletion of your personal data, subject to certain legal exceptions.

  • Opt-out of certain data collection practices.

To exercise these rights, please contact us at +65 6736 6666.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will notify you by updating the “Effective Date” at the top of this page. We encourage you to review this policy periodically for any updates.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

C&P Rent-A-Car Pte Ltd
41 Pandan Rd, Singapore 609283
admin@cnp.sg
+65 6736 6666

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